Nelson Balka Clothing

Terms & Conditions

Online Purchase Information

Revised as of 11 November 2011

This Online Purchase Information governs purchases made through the NelsonBalka.com US

website.

* Contact Use

* Returns/Exchanges

* Shipping and Delivery

* Shipping Methods and Fees

* Tracking

* Purchasing

* Changes/Cancellations

* Product Availability

* Pricing

* Payment

* Sales Tax

* Authentic Nelson Balka Guarantee

* Errors and Inaccuracies

Contact Us

For Product or Online Order related inquiries please contact us at (New Phone #) or via email at

assistance@nelsonbalka.com

Please note we are available Monday-Friday from 8AM-8PM(CST) and Saturday 9AM–6PM(CST),

excluding holidays.

Returns/Exchanges

For online purchases, Nelson Balka will accept merchandise in its original condition for a full

refund/exchange when accompanied by the original sales slip. We will not accept merchandise

that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 5-7

business days of receipt. Refunds may only be issued in the same form as was utilized for

payment. Full-priced merchandise must be returned/exchanged within 30 days from date of

delivery; however, sale merchandise must be returned/exchanged within 10 days of delivery.

Please note that shipping costs will not be subject to refund.

Easy-to- follow instructions for returning/exchanging merchandise are included with each

shipment. Every effort will be made to ensure a prompt refund or exchange and an email

notification will be sent once the return/exchange has been processed.

We recommend shipping returned merchandise via UPS or insured parcel post for tracking

purposes and that a customer request adequate insurance to cover the purchase price of the

shipment. Nelson Balka will not assume responsibility for reimbursement or compensation in

the event that return packages are lost, stolen, or mishandled.

Certain items are shipped with a return/exchange tag attached.

Returns and exchanges on these specific items will only be honored if the label remains intact

and the return instructions above are followed.

We reserve the right to refuse return of any merchandise that does not meet the above return

requirements in Nelson Balka sole discretion.

The exchange of an item purchased on NelsonBalka.com, involves an easy two step process.

First, please begin by making an online selection to identify and to purchase the replacement

item. Second, return the original item by following the steps outlined in the previous section.

Please note that the returned item must be received by Nelson Balka in original condition and

that new orders are subject to Nelson Balka having available merchandise on-hand. Shipping

charges for any returned item(s) are the client’s responsibility. Please contact Nelson Balka at

assistance@nelsonbalka.com to ensure that you do not incur an additional shipping fee on the

replacement item. Your exchange item(s) will be sent to you via UPS ground at no additional

cost.

Shipping and Delivery

For security reasons, Nelson Balka online purchases will require an adult signature upon

delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which

are not available through UPS.

All purchases are shipped via UPS. To estimate the total delivery time for your purchase, please

allow one to two business days to process your order for shipment, in addition to the time

indicated by your preferred shipping method (i.e. UPS next day, second-day, ground). Orders are

processed and delivered Monday through Friday, excluding holidays. Nelson Balka cannot be

responsible for unanticipated delays.

Shipping Methods and Fees

Mainland U.S.

Next Day $35.00

Second-day $25.00

Ground $10.00

Alaska, Hawaii, Puerto Rico*

Next Day $35.00

Second-day $25.00

*Ground not available

Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will

allow you to track the status of your shipment. In addition, we will email a delivery confirmation

once we receive notification from UPS that your purchase has been delivered.

To ensure the security of your delivery, we do not provide tracking numbers, but maintain a

tracking number for each delivery. If you are not completely satisfied or if there is a discrepancy

with your order, please retain all documentation and packaging and contact us immediately by

sending an email to assistance@nelsonbalka.com

Purchasing

Depending on availability, purchases may be made either directly through NelsonBalka.com.

Online purchases from this section of the website may be made by residents of the U.S., for

delivery to clients in the U.S. , including Alaska, Hawaii and Puerto Rico.

Changes/Cancellations

If you wish to cancel or modify your order, please send an email as soon as possible to

assistance@nelsonbalka.com. We will make every effort to accommodate your request.

However, once an order has been submitted we cannot guarantee the purchase can be

cancelled or modified. Once you have received your online order, please refer to our return

instructions included with your shipment. If you would like to purchase a different product,

please visit our website or contact a Nelson Balka online at assistance@nelsonbalka.com.

Product Availability

Nelson Balka products available for purchase online are all products subject to availability; and

we reserve the right to limit the quantity of products we supply; supply only part of an order or

to divide up orders. We also reserve the right to alter the terms or duration of any special offers

or sale promotion. We will inform you if we are unable to fill your order. Each client may make

online purchases of up to four items per style.

Pricing

Prices displayed on the Nelson Balka website are quoted in U.S. dollars. While we try to ensure

that all prices on our website are accurate, errors may occur. If we discover an error in the price

of the merchandise you have ordered, we will give you the option of reconfirming your order at

the correct price or canceling it. If we are unable to contact you, we will treat the order as

cancelled.

Title to products you order on this website and risk of loss or damage to products, passes to you

upon delivery, provided that we have received payment in full for the products.

Nelson Balka online offers price adjustments for online purchases on first markdown only.

Specifically, if an item has been reduced from its full price, we will credit you the difference. A

price adjustment request must be made within 10 days of the order date for the price

adjustment to be honored. Please contact us by sending an email to

assistance@nelsonbalka.com. We will refund the adjusted amount in the original form of

payment.

Payment

Nelson Balka accepts the following forms of payment for online purchases:

* Visa

* Mastercard

* American express

* Pay Pal

The transaction will be charged to your credit card only after we have verified your card details,

received credit authorization and confirmed stock availability, and your order is ready to be

shipped. Your credit card will not be charged at the time you submit your order but will be

authorized for $2 for verification purposes.

Sales Tax

Nelson Balka charges state, local and county taxes on online transactions, as required by

applicable laws.

Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will

be calculated when your order is shipped and may vary from the estimated tax.

Authentic Nelson Balka Guarantee

We guarantee the authenticity of all products purchased through Nelson Balka online.

Nelson Balka products are crafted with the highest quality materials, design and workmanship.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to- date information on our website.

Unfortunately, it is not possible to ensure that any website is completely free of human or

technological errors. This website may contain typographical mistakes, inaccuracies, or

omissions, some of which may relate to pricing and availability, and product information. We

reserve the right to correct any errors, inaccuracies or omissions, including after an order has

been submitted and to change or update information at any time without prior notice.