Online Purchase Information
Revised as of 11 November 2011
This Online Purchase Information governs purchases made through the NelsonBalka.com US
* Contact Use
* Shipping and Delivery
* Shipping Methods and Fees
* Product Availability
* Sales Tax
* Authentic Nelson Balka Guarantee
* Errors and Inaccuracies
For Product or Online Order related inquiries please contact us at (New Phone #) or via email at
Please note we are available Monday-Friday from 8AM-8PM(CST) and Saturday 9AM–6PM(CST),
For online purchases, Nelson Balka will accept merchandise in its original condition for a full
refund/exchange when accompanied by the original sales slip. We will not accept merchandise
that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 5-7
business days of receipt. Refunds may only be issued in the same form as was utilized for
payment. Full-priced merchandise must be returned/exchanged within 30 days from date of
delivery; however, sale merchandise must be returned/exchanged within 10 days of delivery.
Please note that shipping costs will not be subject to refund.
Easy-to- follow instructions for returning/exchanging merchandise are included with each
shipment. Every effort will be made to ensure a prompt refund or exchange and an email
notification will be sent once the return/exchange has been processed.
We recommend shipping returned merchandise via UPS or insured parcel post for tracking
purposes and that a customer request adequate insurance to cover the purchase price of the
shipment. Nelson Balka will not assume responsibility for reimbursement or compensation in
the event that return packages are lost, stolen, or mishandled.
Certain items are shipped with a return/exchange tag attached.
Returns and exchanges on these specific items will only be honored if the label remains intact
and the return instructions above are followed.
We reserve the right to refuse return of any merchandise that does not meet the above return
requirements in Nelson Balka sole discretion.
The exchange of an item purchased on NelsonBalka.com, involves an easy two step process.
First, please begin by making an online selection to identify and to purchase the replacement
item. Second, return the original item by following the steps outlined in the previous section.
Please note that the returned item must be received by Nelson Balka in original condition and
that new orders are subject to Nelson Balka having available merchandise on-hand. Shipping
charges for any returned item(s) are the client’s responsibility. Please contact Nelson Balka at
email@example.com to ensure that you do not incur an additional shipping fee on the
replacement item. Your exchange item(s) will be sent to you via UPS ground at no additional
Shipping and Delivery
For security reasons, Nelson Balka online purchases will require an adult signature upon
delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which
are not available through UPS.
All purchases are shipped via UPS. To estimate the total delivery time for your purchase, please
allow one to two business days to process your order for shipment, in addition to the time
indicated by your preferred shipping method (i.e. UPS next day, second-day, ground). Orders are
processed and delivered Monday through Friday, excluding holidays. Nelson Balka cannot be
responsible for unanticipated delays.
Shipping Methods and Fees
Next Day $35.00
Alaska, Hawaii, Puerto Rico*
Next Day $35.00
*Ground not available
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will
allow you to track the status of your shipment. In addition, we will email a delivery confirmation
once we receive notification from UPS that your purchase has been delivered.
To ensure the security of your delivery, we do not provide tracking numbers, but maintain a
tracking number for each delivery. If you are not completely satisfied or if there is a discrepancy
with your order, please retain all documentation and packaging and contact us immediately by
sending an email to firstname.lastname@example.org
Depending on availability, purchases may be made either directly through NelsonBalka.com.
Online purchases from this section of the website may be made by residents of the U.S., for
delivery to clients in the U.S. , including Alaska, Hawaii and Puerto Rico.
If you wish to cancel or modify your order, please send an email as soon as possible to
email@example.com. We will make every effort to accommodate your request.
However, once an order has been submitted we cannot guarantee the purchase can be
cancelled or modified. Once you have received your online order, please refer to our return
instructions included with your shipment. If you would like to purchase a different product,
please visit our website or contact a Nelson Balka online at firstname.lastname@example.org.
Nelson Balka products available for purchase online are all products subject to availability; and
we reserve the right to limit the quantity of products we supply; supply only part of an order or
to divide up orders. We also reserve the right to alter the terms or duration of any special offers
or sale promotion. We will inform you if we are unable to fill your order. Each client may make
online purchases of up to four items per style.
Prices displayed on the Nelson Balka website are quoted in U.S. dollars. While we try to ensure
that all prices on our website are accurate, errors may occur. If we discover an error in the price
of the merchandise you have ordered, we will give you the option of reconfirming your order at
the correct price or canceling it. If we are unable to contact you, we will treat the order as
Title to products you order on this website and risk of loss or damage to products, passes to you
upon delivery, provided that we have received payment in full for the products.
Nelson Balka online offers price adjustments for online purchases on first markdown only.
Specifically, if an item has been reduced from its full price, we will credit you the difference. A
price adjustment request must be made within 10 days of the order date for the price
adjustment to be honored. Please contact us by sending an email to
email@example.com. We will refund the adjusted amount in the original form of
Nelson Balka accepts the following forms of payment for online purchases:
* American express
* Pay Pal
The transaction will be charged to your credit card only after we have verified your card details,
received credit authorization and confirmed stock availability, and your order is ready to be
shipped. Your credit card will not be charged at the time you submit your order but will be
authorized for $2 for verification purposes.
Nelson Balka charges state, local and county taxes on online transactions, as required by
Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will
be calculated when your order is shipped and may vary from the estimated tax.
Authentic Nelson Balka Guarantee
We guarantee the authenticity of all products purchased through Nelson Balka online.
Nelson Balka products are crafted with the highest quality materials, design and workmanship.
Errors and Inaccuracies
Our goal is to provide complete, accurate, and up-to- date information on our website.
Unfortunately, it is not possible to ensure that any website is completely free of human or
technological errors. This website may contain typographical mistakes, inaccuracies, or
omissions, some of which may relate to pricing and availability, and product information. We
reserve the right to correct any errors, inaccuracies or omissions, including after an order has
been submitted and to change or update information at any time without prior notice.